Digital Experiences Change Everything From social media marketing to in-house customer service, digital technologies are changing everything about how companies interact with people. Data from Pew Research Center shows that, in all of human...
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Many existing intranets are not equipped to meet the needs of the modern workforce. Leaders must strategize how to evolve these solutions to optimize their employee experiences and business operations....
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Introduction By 2020, Gartner predicts that 85% of all customer service interactions will start with self-service and in fact, many businesses are expecting to implement self-service portals within the next year....
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As B2B buyers grow more accustomed to making purchases online, they increasingly expect the same experience that they get from online retailers. However, B2B is not the same as B2C,...
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